Before you order
The questions we actually get.
Grouped so you can find yours quickly.
What makes bamboo softer than cotton?
The fibre is longer, finer and smoother, so there are fewer loose ends standing off the surface. Cotton staples are shorter and coarser, and that texture is what you feel as roughness. Most men notice it the first morning, and it is the thing people mention most in reviews.
Does it really stay cooler?
Yes, and the reason is moisture rather than the fibre being unusual. Bamboo viscose wicks sweat to the outside of the fabric where it evaporates, and evaporation pulls heat off your skin. What you notice day to day is that you stop being damp.
Does it stay soft after washing?
It does, as long as you skip the fabric softener. Softener coats the fibres and kills both the handfeel and the wicking. Cold wash, no softener, and they get slightly softer over the first few washes rather than worse.
How long do they last?
Two years of regular wear is normal, and the waistband usually goes before the fabric does. Wash cold, skip the hot tumble, and you will get longer. We do not pretend they last forever.
What size should I order?
Go by the waist measurement of the trousers you wear most, not the size on the label. S fits 28 to 30 inches, M fits 31 to 33, L fits 34 to 36, XL fits 37 to 39 and 2XL fits 40 to 43. If you are on a boundary, size down.
Short leg. Will they ride up?
Riding up is a thigh fit problem rather than a length problem, so we cut the leg opening narrower and finished it with a soft band that grips without leaving a mark. If they still move on you, tell us, because that is useful to know.
Is there a fly?
Yes, a proper functional fly opening. It is cut and finished so it lies flat under clothes and stays shut when you are not using it, which is not true of every fly.
Do they shrink?
Not meaningfully. The fabric is pre shrunk and we cut with a small tolerance, so a cold wash will not change the size.
How fast is delivery?
One to three working days anywhere in Lebanon, and Beirut orders are usually on the quicker end. Delivery is free on 8 pairs, otherwise it is $4.
Can I pay cash on delivery?
Yes, on every order and anywhere in Lebanon. Choose cash on delivery at checkout and pay the courier when your order arrives. Dollars are easiest, and lira is fine at the day's rate. The courier calls before coming, so keep your phone close.
Can I pay by card instead?
Yes. Card payment works at checkout if you would rather not deal with cash, and the order ships the same way.
Can I change my address?
Tell us within two hours of ordering and we can usually still change it. The courier also calls before delivering, which helps when a building is hard to find.
What if the size is wrong?
Unopened packs can be returned or exchanged within 14 days of delivery. If it is your first order and the size is wrong, we can help even if you have opened one pack. Email us and we will sort it.
Why can I not return an opened pack?
Hygiene. Underwear that has left its seal cannot go back to the warehouse and cannot be resold, so nobody in this category accepts it. That is also why we offer first order fit help instead.
How much is return shipping?
$4, taken off the refund. It covers the courier collecting the pack from you. If the item arrived damaged, faulty or simply wrong, that fee is waived and you get a full refund or a replacement at no cost.
I paid cash. How do I get my refund?
By Whish or OMT transfer, or as store credit if you would rather swap for something else. It goes out within five working days of the pack reaching us.
Still stuck on something? We answer within 24 hours on working days.
Email us